OQO customer support sucks in Asia? [UMPC]
OQO customers are facing a lot of problems in providing services to the OQO owners located in Asia. Look at this reply to the customer’s repair query:
Unfortunately we are unable to ship outside of the US. If you could provide a US address that you could use then we would be able to set up an Out of Warranty RMA, but you would also need to have a credit card issued through a US bank in order to pay for the repairs. If this is not able to be done than you can go through Dynamism where the original purchase was made and they will send it to us and they will bill you. Thank You, OQO Customer Care
So, you need to have a US address + Credit Card issued via US bank.
The horror stories do not end there. It took one customer nearly 2 ½ months (living in Asia) to get his power adapter replaced. And to get the replacement, he had to specify a US address even though he had bought the device in the US itself.
Due to the poor customer support, there is no doubt that OQO has lost many of its potential customers. Those have now shifted their minds towards other netbooks/UMPCs. However, we must understand that OQO is not a big company. Most of its resources are outsourced for parts and repairs. And it is quite natural that the customers who buy these $1500+ devices are going to be angry when they will not be provided with the service they expect. Although, it may sounds a little unfair that the US and EU/EFTA countries enjoy direct OQO support while the rest of the countries have to undergo grueling and time-consuming process to get their OQO repaired.
[related OQOtalk thread]
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Don’t buy the OQO if you excepting customer service as if you buy a laptop or PDA. This company customer service is sucks. There is also many reports of defects with the processor, power supply and the batter I have returned mine for refund but I have not received my money yet. I’ll file complain if don’t receive my money within 30days. Most likely they can not survive if continue business like this. I use to have Samsung Q1 and loved the unit and the customer service but buying OQO was a bad choice. Look for other similar products.
Agreed. Horrid customer support
Agreed- but I live in the US. Right now I am 2 months into waiting for my OQO to be repaired, I can’t get a status of the repairs, and keep getting the same answer when I talk to their repair folks- it will be 3 to 5 more weeks. If true that will put the time for repairs into the 1/4 year range….
I agree Richard too. They just copy and paste the replies everytime.
Its unfortunate. The OQO to me was an integral part of my Sales business.
I found in USA staff with honest responses and overwhelming tasks.
Service is dissapointing but let’s hope they get the backup needed prior to the 02 plus. I never suffered any battery and or hardware issues. My stupidity was I dropped mine and although I had it in the steel cage it was just to banged up.
If I did not drop mine I would be peachy with it and I would upgrade.
Best to all Tony.